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Return Authorization Request - USA Customers Only

Thank you for contacting Wet Sounds for your audio system needs. Please complete the following form as detailed as possible. This request will be processed in 24-48 hours (not including weekends). Once completed we will email you the return authorization (RMA#) form with instructions.

Please completely fill out the entire form. * denotes required fields.

*First Name:
*Last Name:
*Address: (ship to)
 
*City:
*State/Province: (USA)
   (Not USA)
*Zip/Postal Code:
*Country:
*Phone:
*Email:
*Details:
*Product:
*Date Purchased:
*Original Purchase Receipt:
  (Upload the digital copy of the purchaser receipt)
*Description Of Problem:
 
Product:
Date Purchased:
Original Purchase Receipt:
  (Upload the digital copy of the purchaser receipt)
Description Of Problem:
   
Product:
Date Purchased:
Original Purchase Receipt:
  (Upload the digital copy of the purchaser receipt)
Description Of Problem:
What actions have taken place to test or troubleshoot the system?
 
Who performed the testing and/or trouble shooting?
 

Return Policy

  • Only items with an approved Returns Authorization number will be accepted.
  • Merchandise must be returned within 15 days of the RMA# issue date.
  • RMA's are for exchange or repair of the same product at Wet Sounds discretion.
  • All product must be properly packed to ensure safe shipping. Any items returned that have been damaged in shipping will void the warranty.
  • Items that are deemed abused may require replacement parts. We will provide you the cost of replacement parts prior to repairing the item.
  • Items that are out of the warranty period may require replacement parts. We will provide you the cost of replacement parts prior to repairing the item.
  • Do not write on any Wet Sounds Packaging materials or on the box carton.
  • Please include a copy of the Return Authorization with the item being sent in for repair.
  • Please read the Warranty section of your owner’s manual to fully understand your warranty coverage. All manuals are available online on our website.

Note: Products purchased from unauthorized dealers are not covered under warranty. Ask your dealer for details on warranty limitations.

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