free shipping on orders over $25

phone: 877-938-7757

Support & FAQs

 

Have You Seen These FAQs?

Can I buy directly from you?

Product is available to be purchased direct or through some of the best boat and boating accessory retailers around the country. Odds are good that there is an authorized Wet Sounds dealer near you. Check out our Dealer Locator to find our products!

What happens once I place my order?

When you complete your payment, you will receive an email advising you that we are processing your order. We will contact you by email or phone in the event that we need further information from you, or if there is a problem with your order. You will be charged when your order is shipped.

I'm having trouble placing an order, what should I do?

Sorry to hear that things aren't going as smoothly as we hoped. We are here to help you with any issues.  Contact Us!

What shipping options does Wet Sounds offer?

Ground shipping is FREE for all orders over $25 to the continental United States.

Expedited shipping methods such as 2-Day and Overnight are always available at great rates!

We use trusted companies such as FedEx and UPS to ensure that your order is handled with care and without delay.

What is your Return Policy?

Wet Sounds is constantly striving to get our clients the right solution the first time. We want you to be completely satisfied with your purchase. In the event the product you purchased from Wet Sounds is damaged in shipping, fails before the end of the two-year warranty period, or you simply want to return it, give us a call or email warranty@wetsounds.com to get an RMA for return. We can not accept returned items to our facility without an RMA issued, so please follow these steps to get an RMA generated.

Wet Sounds has a liberal 30-day return policy - even if the product is open, we will work with you to come up with an amicable resolution. Product should be complete with all packaging and manuals intact to avoid a restock fee. 
The only exception would be special-order or custom items. They may be non-cancelable, non-returnable or subject to a restocking fee. In this situation, they will be handled on a case-by-case basis. 

Items Damaged During Shipping
Products received directly from Wet Sounds should be inspected upon delivery to ensure there is no damage due to shipping. If products are found to be damaged because of shipping, please notify Wet Sounds immediately at warranty@wetsounds.com upon receipt to begin the Return Merchandise Authorization (RMA) process and receive return shipping labels. 

Items Received Dead on Arrival (DOA)
For items arriving DOA, please contact Wet Sounds immediately at warranty@wetsounds.com

Warranty Service
To submit a request, please submit this information to warranty@wetsounds.com:
•    Name
•    Address
•    City
•    State
•    Zip Code
•    Phone Number
•    Detailed description of the problem
•    Serial Number (If Available)
•    Please attach copy of original receipt (If Available) if product is less than 2 years and purchased from an Authorized Wet Sounds Dealer

Product Conditions

Products Listed as New

A new, unused item with absolutely no signs of wear. This means the product is NEW. This item will come with manufacturers warranty and is eligible for service uplift. This item will come with the manufacturers original packaging but may not be sealed if configuration services were rendered by Wet Sounds.

Products Listed as Certified Refurbished

An item that has been professionally restored to working order by a manufacturer or manufacturer-approved vendor. This means the product has been inspected, cleaned, and repaired to meet manufacturer specifications and is in excellent condition. This item will come with manufacturers warranty and is eligible for service uplift. This item will come with the manufacturers original packaging but may not be sealed if configuration services were rendered by Wet Sounds.

Products Listed as Fornida Refurbished

An item that has been restored to working order by Wet Sounds or a third party not approved by the manufacturer. This means the item has been inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. This item will come with a 1, 3, or 5-year Wet Sounds warranty.

Can I get Wet Sounds with my brand on it?

Yes! Our custom shop can help you give your customers a premium marine audio sound with your branding or art prominently displayed. This is a great way to let your customers rep your business.

How do I contact Wet Sounds?

Wet Sounds Inc.
2975 Louise Street
Rosenberg, TX 77471
(877) 938-7757

Contact Us!

I have a boating shop and I want to give my customers a premium audio experience. How can I become a Wet Sounds authorized dealer?

If you’re passionate about creating a great boating experience for your customers, we want to talk to you! Call us at 877-WET-SPKR (938-7757), and we will have one of our factory representatives discuss opportunities in your area.